Terms of service

At FunWear (funwear.online), we strive to ensure that our customers are completely satisfied with their purchases. Please read our Return and Refund Policy carefully before placing an order.

1. Returns & Exchange Eligibility
We offer a 7-day hassle-free Return & Exchange Policy from the date of delivery.
To be eligible for a return or exchange:
- The item must be unused, unwashed, and in its original packaging with all tags intact.
- The item must be free from any damage, stains, or odors.
- Proof of purchase (Order Number or Receipt) is required.

2. Non-Returnable Items
- Sale or Promotional items cannot be refunded, but can be exchanged for size (subject to stock availability).
- Slight color variations due to lighting/screen resolution will not be considered a defect for return.

3. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please notify us within 24–48 hours of delivery via WhatsApp or email with photos/videos of the defect. We will issue a replacement at no extra charge.

4. Refunds (Cash on Delivery Orders)
For orders placed via Cash on Delivery (COD):
- Refunds are issued via Bank Transfer, JazzCash, or EasyPaisa within 3–5 working days after we receive and inspect the returned item at our warehouse.
- Delivery charges paid on the original order are non-refundable.

5. Return Shipping Charges
- Customers are responsible for paying their own shipping costs for returning/exchanging items (unless the item received was damaged or incorrect).
- Return shipping costs are non-refundable.

6. How to Initiate a Return or Exchange
To start a return/exchange, please contact us:
- WhatsApp: [03393869327]
- Email: funwear.org.pk@gmail.com
- Address: Lahore, Punjab, Pakistan